FAQs

What is your refund policy?

Refunds are looked at on a case by case basis by the management. No refunds
will be given if members fail to cancel their future pay agreements before they
come up for renewal.. There will be a service charge of 3 dollars to
process any refunds.

what is your email address for billing inquiries ?

billing inquiries : billing@UKAsianMatch.com

How many members can I contact once I upgrade ?

You can contact as many members as you like for the time period that you have signed up.

Has your site been certified by an online trust authority like Verisign ?

Yes UKAsianMatch.com has been certified by the number one trust authority on the
net today namely Verisign. Our verisign logo has been displayed on the payment page .
Please click on the verisign logo to verify.

How secure is your site ?

Our site is totally secure as soon as you login you have entered a totally secure site. You
will know this if you take a look at the bottom hand corner of your screen and If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active.re

Is my credit/debit card information secure?

Protecting the safety of your credit card information is important to us.

However we do not collect any credit card information or store it on our site. You are only asked
to provide your credit card information once you have selected what type of membership you
want and left our site. Once you leave our site you enter the highly secure SSL protected site
of our payment service provider http://www.worldpay.com . SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our payment providers servers. As an added measure of assurance to our customers If someone steals your credit card information or uses your credit card in an unauthorized manner on our site (as determined by your credit card company) – through no fault of your own – we'll cover up to $50 of the charges your credit card company doesn't.

Is my credit/debit card information secure?

Protecting the safety of your credit card information is important to us.

How do I know my credit card information is secure when I get to the payment server ?

To make sure you are accessing a secure server before you submit personal financial
information, look at the lower left-hand corner of your browser. If you see an unbroken key
or a closed lock (depending upon your browser), then SSL is active. To double-check for
security, look at the URL or Location line of your browser. If you have accessed a secure
server, the first characters of the address in that line should change from "http" to "https."

Some browser versions and some firewalls don't permit communication through secure
servers. If you still have more questions or concerns please contact us support@UKAsianMatch.com

How does the payment process work ?

The first thing you do when you get to the signup page is select what type of membership you would like to signup for. After clicking on the signup button you will be taken to Secure SSL encrypted Payment server which has been provided to us by worldpay.com . You will then enter your contact as well as credit or debit card information and submit the form. If your credit or debit card is approved you will sent an email by world pay informing you about the details of the transaction. You will then be directed to return to UKAsianMatch.com Once you get to UKAsianMatch.com you will click continue after which you will be able to login as a paid member right away.

How do I send and receive messages from othermembers?

To contact a member click on the contact member button. This will then take you to the contact member form. After filling out the form click send. The message will be sent to the member's mail box on UKAsianMatch.com. They will also be notified via email that they have received an email from a UKAsianMatch member and to come and check it by logging in to UKAsianMatch. It is up to them however at that point if they wish to respond or not.

Where do I receive messages from other members?

You receive messages from other members in the in box provided to you when you signup with us as registered members.

Why should I post my photo on UKAsianMatch.com?

UKAsianMatch.com is committed to helping members find good quality matches, and looking at photos is an important part of most people's selection process. A nice picture of yourself adds personality and presence to your profile. What's more, profiles with photos get browsed eight times more often than those without photos.

How do I post a photo?

UKAsianMatch.com makes it easy for you, by offering three ways to post a photo.
Option 1: Upload a Photo

To upload a photo directly from your computer, simply go to My Kama , select "Upload Photo" and follow the instructions.

Option 2: Email a Photo

Due to the large number of photos submitted by email, posting may take up to 72 hours. To help speed up the process when you email your photo, please include the following information:

First and last name
UKAsianMatch.com username
UKAsianMatch.com registered email address
Photo file as attachment

Only one photo per email please. Send photos to photos@UKAsianMatch.com

Please send photos as attachments only. We cannot accept a picture embedded in an email

I forgot my username/password. Can you tell me what it is?

No problem! Just click on Forgot Password, enter your email address and we'll send you your password.

How do I change my password?

Just go to My Kama and follow and click on change password. That's it. Its that easy.

How do I Update My Profile?

It's quick and easy to do! To update your profile, just go to My Kama and click on the edit profile link.

What are UKAsianMatch.com's profile guidelines?

UKAsianMatch.com welcomes all single adults seeking one-to-one relationships ranging from companionship to friendship, romance to marriage.

Our Quality Assurance team reviews each and every profile to provide our members with a comfortable environment, also ensuring them the best possible chances of making quality matches. We reserve the right to revise our guidelines from time to time, so please check back for updates.

We may reject profiles if the username, headline, or narrative text contain any of the following:

- Any direct contact information (i.e., email addresses, URLs, ICQ/instant messenger IDs,phone numbers, full names, addresses)

- Any location or descriptive information that threatens a member’s anonymity

- Abusive language of any kind (i.e., vulgarity, racism)

- Discussion or descriptions of illegal acts or behavior (i.e., drug use, violence)

- Business or political advertisements or solicitations

- Material that exploits or solicits personal information from individuals under the age of 18

- Foreign languages (to effectively monitor profiles, they must be in English)

- Solicitation of multiple or additional partners

- Unauthorized use of copyrighted or trademarked material

- Overt sexual innuendo or discussion

How can I contact someone if I still need help?

If you still need help you can email us at support@UKAsianMatch.com. We usually respond within 48 hours.

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